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Terms and Conditions for Using Our Site


About Us This web site is owned and operated by Waterbed Centre who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Waterbed Centre is a trading name of Waterbed Essentials Ltd.
Phone: 01269 845555
Email: info@waterbedcentre.com
VAT Ref: was 850981407
Company number:541399
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments via the Paypal Secure Transaction site. If you are shopping from an Euro currency country, place your order and your card company will convert the transaction between �'s and Euro's. If you do not wish to pay online, you may give us your card information via phone.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Shipping price is shown next to each item and applies to Mainland UK locations. If you live on a remote island or Northern Ireland, then other than Accessories which are priced for UK Post Office 2nd class, please check with us for a shipping price as it may be more than the standard shown. We can not ship anything to mainland Europe since stupid Brexit and the destruction it is causing on small buisnesses.
Delivery Schedule Acesssories and most small items are kept in stock and will be shipped next working day - Royal Mail 2nd class where possible tracking info will be supplied on your PayPal order syste, if/when we have it. Waterbeds waterbed mattresses and other large items vary in delivery schedule from next day to 6 weeks and information is given in each section. Larger items take about a week to ship and go either Parcel Force or UPS.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Credit Card Security When the order is placed we transfer you from our website to the PayPal secure website where you pay using your PayPal account or via credit card at our website, we do not get credit card information from PayPal we just payment information.
Guarantee All products are guaranteed under the relevant consumer goods acts. Extended manufacturers warranties are offered on some products and your are responsible for completing any registration cards sent with products.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01269 845555
Privacy Policy Waterbed Centre do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party or than for shipping purposes.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
d. Issue a unique identifier (e.g. customer login)
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return all non-bespoke goods within 14 working days for a full refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition and returned to:
Waterbed Centre
222 Waterloo Rd
SA14 7RB

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.